Lime BDS Ltd – Lime Care
Terms and Conditions
1. Introduction
Lime Care is a product offered by Lime BDS Ltd (“we,” “us,” “our”). These terms and conditions apply to all customers (“you,” “your”) subscribing to the Lime Care package. By signing up for Lime Care, you agree to these terms and conditions.
2. Lime Care Package Details
Lime Care costs £10 per month, payable via Direct Debit (£120 annually). The package includes:
One annual garage door service: We will contact you to arrange this at a convenient time.
One free call-out per year: Any ‘safe and reliable’ mechanical parts* replaced free of charge.
*Springs, guide rollers, tracks, wire cables, pulleys and hinges.
3. Payments and Direct Debit
3.1. Payments for Lime Care are made via Direct Debit, authorised during signup.
3.2. Payments are collected monthly (£10) or annually (£120) as agreed during registration.
4. The Direct Debit Guarantee
The following protections are provided under the Direct Debit Guarantee:
You will be notified in advance of any changes to the amount, date, or frequency of payments.
If an error occurs in the payment of your Direct Debit, you are entitled to a full refund from your bank or building society.
You can cancel your Direct Debit at any time by contacting your bank or building society. Please also notify us in writing.
5. Call-Out Policy
5.1. The free call-out includes one labour-only repair visit per year. This also includes any safe and reliable mechanical parts that are replaced under the manufacturers warranty.
5.2. Additional call-outs will be chargeable at our standard rates.
5.3. Repairs requiring additional parts classed as non safe and reliable mechanical parts will incur additional costs, for which you will be provided a quote before any work is undertaken.
6. Annual Garage Door Service
6.1. The annual service will be carried out by a qualified engineer.
6.2. We will remind you via email, phone, or text to schedule your service.
6.3. Failure to schedule your service within the subscription year may result in the service being forfeited.
7. Subscription Period and Cancellation
7.1. Your subscription is ongoing and will automatically renew unless cancelled in writing.
7.2. You may cancel your Lime Care subscription at any time by providing 30 days’ notice in writing to [email protected] or our postal address.
7.3. No refunds will be provided for payments already made unless due to an error covered by the Direct Debit Guarantee.
7.4. If subscription is cancelled after service has been provided, full annual amount charges will be applicable.
8. Exclusions
The following are not included in the Lime Care package:
Cosmetic repairs or damage caused by misuse, vandalism, or accidents after original installation.
Damage or faulty parts caused as a result of modifications.
Panel corrosion and weathering.
Painting of periodic treatment of wooden garage doors.
Replacement batteries, light bulbs, fuses and hand transmitters
9. Amendments to Terms and Conditions
We reserve the right to amend these terms and conditions. Changes will be communicated to you at least 30 days in advance.
10. Contact Information
For queries, cancellations, or further information, please contact:
Lime BDS Ltd
Email: [email protected]
Address: Arterial Road – (A127 London Bound), North Benfleet, Essex, SS12 9JG
11. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of Lime Care services.
By subscribing to Lime Care, you agree to comply with these terms.